Customer Support

Customer Technical Support Engineer

Full-Time Borivali, Mumbai 1–3 Years Experience

About the Role

You'll take ownership of after-sale technical and life-cycle support for EQUICHEM's sold equipment, coordinating with field engineers, customers, and the development team to diagnose faults and keep equipment running at customer sites — many of them regulated pharmaceutical environments. Day to day, this means handling customer support requests by phone and email, providing remote troubleshooting, scheduling field technicians for on-site issues, and supporting installation, qualification (IQ/OQ/PQ), factory acceptance tests, and calibration. You'll also work with PLC/HMI programs and software installations, and coordinate with accounts on spares quotations and warranty renewals. We're looking for a B.E. in Instrumentation, Electrical, or Electronics engineering with prior PLC/HMI/SCADA experience, strong English communication, and comfort self-studying technical documentation.

Career path: Customer Technical Support Engineer → Senior Technical Support Engineer → Service Operations Lead

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